Refund Policy

Last Updated: April 10, 2025

This Refund Policy describes the terms and conditions under which Luminexario ("we," "us," or "our") processes refund requests for services and subscriptions offered through our platform. By accessing or purchasing any of our services, you acknowledge that you have read, understood, and agree to be bound by this policy.

We encourage you to review this policy carefully before completing any purchase. If you have questions, please contact us before initiating a transaction.

1. Scope of This Policy

This policy applies to all purchases made through the Luminexario platform, including but not limited to:

Workshop enrollments and registrations
Subscription plans (monthly, quarterly, or annual)
One-time course or program access fees
Bundled learning packages
Add-on features or premium tools

This policy does not apply to any third-party products or services that may be referenced or linked from our platform. Third-party providers operate under their own terms and refund conditions.

2. General Refund Eligibility

Refund eligibility is determined on a case-by-case basis and depends on several factors, including the type of purchase, the extent of service usage, and the timing of the refund request.

2.1 Eligible Circumstances

You may be eligible for a full or partial refund under the following circumstances:

The service was not delivered as described or advertised at the time of purchase
A technical failure caused by our platform prevented you from accessing the purchased content
You were charged incorrectly or multiple times for the same purchase due to a system error
Your refund request is submitted within the applicable refund window (see Section 3)
The workshop or event was cancelled by Luminexario and no suitable alternative was offered

2.2 Non-Eligible Circumstances

Refunds will generally not be issued in the following situations:

You have completed more than 20% of the course or workshop content
The refund window has passed at the time the request is submitted
You no longer wish to participate after accessing the materials
You purchased the service during a promotional or discounted period and the promotion terms stated no refunds
Your account was suspended or terminated due to a violation of our Terms of Service
Failure to attend a live session or scheduled workshop without prior written notice
Change of personal circumstances, including schedule conflicts or personal preference changes

3. Refund Windows

The following refund periods apply based on the type of purchase:

Purchase Type	Refund Window	Conditions
Single Workshop Enrollment	7 days from purchase date	Workshop must not have started; content must be unaccessed
Monthly Subscription	5 days from billing date	No more than one session accessed during the billing cycle
Annual Subscription	14 days from purchase date	Less than 10% of content accessed; no certificates issued
Bundled Package	7 days from purchase date	No individual items within the bundle fully completed
Cancelled Event by Luminexario	Up to 30 days from cancellation notice	Full refund issued; no conditions

All refund windows are calculated from the date of the original transaction unless otherwise specified. Requests submitted after these windows have expired will not be considered unless exceptional circumstances apply.

4. How to Submit a Refund Request

To initiate a refund, you must submit a written request through one of the following channels:

Email: info@luminexario.org
Phone: +61 407 308 782

Your refund request must include the following information to be processed:

Full name and email address associated with your account
Order or transaction reference number
Name of the workshop, course, or subscription being disputed
Date of purchase
Clear reason for the refund request
Any supporting documentation or evidence, if applicable

Incomplete requests may result in delays or denial. We reserve the right to request additional information before processing any refund.

5. Refund Review and Processing

5.1 Review Timeline

Upon receiving a complete refund request, our team will review it within 5 to 7 business days. We will notify you of the outcome by email. In cases requiring additional investigation, the review period may be extended up to 14 business days. We will inform you if this applies to your request.

5.2 Approval and Processing

If your refund is approved, the amount will be returned using the original payment method. Processing times vary depending on your payment provider:

Credit or debit card: 5 to 10 business days after approval
Bank transfer: 7 to 14 business days after approval
Digital wallet or online payment service: 3 to 7 business days after approval

Luminexario does not control the processing speed of third-party financial institutions. If your refund has not appeared within the stated timeframe, please contact your bank or payment provider before reaching out to us.

5.3 Partial Refunds

In certain cases, we may offer a partial refund rather than a full refund. This may occur when:

A portion of the service or content has already been accessed or consumed
Administrative or processing costs have been incurred
The refund request falls outside the standard window but exceptional circumstances are recognized

The partial refund amount will be calculated based on the unused portion of the service and communicated to you prior to processing.

6. Subscription Cancellations

Cancelling a subscription is separate from requesting a refund. You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will prevent future billing cycles from being charged.

Cancellation does not automatically qualify you for a refund of fees already paid. Refund eligibility for subscription fees remains subject to the conditions and windows outlined in this policy. Access to subscription features will remain available until the end of the current billing period, after which access will be revoked.

7. Promotional Purchases and Discounts

Purchases made at a discounted rate, during a promotional period, or using a coupon code may be subject to modified or restricted refund terms. Any such restrictions will be clearly communicated at the time of purchase. If no specific terms were stated, standard refund conditions apply.

Refunds for promotional purchases, where approved, will be issued for the actual amount paid and not the original list price.

8. Dispute Resolution

If you disagree with the outcome of a refund decision, you may escalate your concern by contacting us directly and requesting a secondary review. Please provide any additional information or context not included in the original request.

We are committed to resolving disputes in good faith and in a timely manner. If a resolution cannot be reached through direct communication, you may seek assistance through any applicable consumer protection services available in your region.

9. Changes to This Policy

Luminexario reserves the right to update or amend this Refund Policy at any time. Material changes will be communicated through a notice on our platform or via email to registered users. Continued use of our services following such notification constitutes your acceptance of the revised policy.

We recommend reviewing this policy periodically to stay informed of any updates.

10. Contact Information

For all refund-related inquiries, please reach out to our support team using the contact details below:

Company: Luminexario
Address: 91 Grose St, North Parramatta NSW 2768, Australia
Email: info@luminexario.org
Phone: +61 407 308 782

Our support team is available during standard business hours. We aim to respond to all inquiries within two business days.